On December 22, 2017, iPTCA won a federal lawsuit settlement with Align Networks. Both sides were confident that the business practices Align pledged to change would be beneficial to PTs and their patients.
For the full compliance dispute process agreement, click HERE
Since then, iPTCA has received dozens of communications regarding the process of compliance with the settlement and potential complaints, moving forward.
In short, a top level executive at One Call has been appointed to handle the complaints individually. If the complaint cannot be resolved, a PT may contact the Compliance Dispute Officer chosen by iPT during the settlement process. PTs may do this independently OR by contacting Chuck Felder, Executive Director, iPTCA for assistance (firstname.lastname@example.org).
In accordance with the settlement terms, One Call must pay for the costs of the compliance officer for all compliance disputes made in good faith.